COVID-19 UPDATE

Please note, this page will be updated regularly - last updated 20.03.2020

We are in an unprecedented moment, facing an unpredictable future. As we practice social distancing and follow updates on an alarming situation, we have also noticed an incredible outpouring of people lending their support. We would like to say thank you to all our customers for your ongoing support and we ask for your understanding as we work hard to ensure we can deliver the best products and service to you.

These are incredibly challenging times we are all facing together. It is very unsettling for all of us. At Bamkiki, the wellbeing of our customers and staff is very important to us and we wanted to advise that we are working through the daily changes just as you are.

To assist with the changing environment, we are making some changes to our business operations to ensure we are following the advice of local authorities and the World Health Organisation regarding the safety of our teams and customers.

Below is an update on some precautions and service changes we are implementing to help serve your needs during this time.

Look after yourselves and each other.

Samantha Ooi & The Bamkiki Team

SHOPPING ONLINE

For those of you working from home or not venturing out to stores at the moment, you can continue to shop with us online. To ensure the health and safety of our customers purchasing online, Australia Post couriers will sign on your behalf upon delivery of your parcel. For more on shipping and delivery please click here.

SUBSCRIPTIONS

For those of you who signed up with the subscription plans, all the orders will be processed and delivered as usual. There will be no impact on our delivery network, and we continue to operate as usual for the fulfillment and delivery.

RETURN POLICY

Given the current environment, we appreciate you may need more time to return a purchase. We have extended our returns policy to help serve you better during this time. You will now have up to 15 days to return your purchase(s). For more on returns please click here.

CONTACT

If you need more information or have any feedback, please do not hesitate to contact us at info@bamkiki.com.au or 1800 501 904.