Shipping & Returns

All orders will be carefully wrapped and dispatched within 1-2 business days (Monday-Friday). After your order has been placed, picked and packed, you will receive an email notification advising you that your order has been shipped. Purchases made on weekends and public holidays will be processed on the next business day. Your order will only be shipped once payment and delivery details have been approved. Prices displayed on the website are inclusive of Australian Goods and Services Tax (GST).

Currently we only deliver within Australia. We deliver our toothbrushes from our warehouse in Melbourne, Nunawading 3131 Australia.

Once your order is placed, we cannot make any item or detail changes, so please ensure your details are correct upon checkout. If you need to cancel your order, please contact us at info@bamkiki.com.au so we can assist you further. There’s will be a 5% cancellation fee incurred.

Please note, currently we offer FREE SHIPPING (without tracking) Australia wide with any purchase. The delivery time frame for free shipping without tracking is3 - 6 business days. If you would like tracking on your delivery, we would recommend parcel delivery which costs $7.95 and the delivery time frame is 2-4 business days. If you would like next business day delivery with tracking, we recommend Express Post which cost extra $10.85, however that’s not guarantee with the current demand situation.

NOTE:

1. PLEASE CHOOSE YOUR SHIPPING OPTION CAREFULLY.  IF YOU WOULD LIKE TRACKING INFORMATION PLEASE CHOOSE THE TRACKED OPTION. 

2. PLEASE SUBMIT YOUR SHIPPING ADDRESS CORRECTLY AS WE ARE NOT RESPONSIBLE FOR ANY LOSS DELIVERY WITH INCORRECT SHIPPING ADDRESS FILLED IN. IN THE CASE IF THIS HAPPEN, THERE WILL BE $10.00 FEE INCURRED TO PROCESS THE ORDER AGAIN.

3. DELIVERY DELAYS: PLEASE NOTE THAT OUR CARRIERS ARE EXPERIENCING DELIVERY DELAYS DUE TO THE CURRENT DEMAND AND COVID-19 STAGE 4 RESTRICTIONS. YOUR PATIENCE IS APPRECIATED DURING THIS TIME.

At Bamkiki we take great pride in our reputation for quality, so we are happy to exchange or refund full priced goods which are received back to us in our store strictly within 10 days of delivery providing that you:

    •    Received a damaged and/or faulty item

    •    Received an incorrect item

Any returns that arrive back to us over the 10 days period will not be accepted. The returned goods must be in unused condition and in original packaging to be accepted for a refund or exchange.

Please notify Bamkiki at info@bamkiki.com.au of your intention to return/exchange or refund items strictly within 24 hours of receiving the goods. Please note your receipt and/or tax invoice is required upon return/exchange.

There is a non-refundable restocking fee of 5% of the total amount paid. Once we receive the returned goods, please allow up to 7 working days for the balance to be refunded.

Returned items must be sent via Express Post to the following address; 

BAMKIKI

(ATTN: Fulfilment Team)

P.O. Box 287

Nunawading 3131

Victoria, Australia.

Please note customers are responsible for return shipping charges unless otherwise agreed and we are not liable for any returned items that are lost in the post.

NOTE: FOR HYGIENIC PURPOSES, WE DO NOT ACCEPT ANY RETURNS, EXCHANGES OR REFUNDS IF THE GOODS HAVE BEEN USED.